Last updated: 11 November 2026
This policy explains how Carmen Condrea, trading as Wellness & Beauty Delivered (“I”, “me”), collects and uses your personal information when you visit this website, book a treatment or complete a consultation form. I am the data controller for this information.
What I collect
- Booking details: your name, email address, phone number, the treatment, date and time you book, and any notes you add.
- Consultation information: details about your health, allergies, medication, skin and nail condition, and treatment preferences. This is “special category” health data under UK GDPR.
- Payment information: deposits and payments are processed securely by Stripe or PayPal. I never see or store your full card details.
- Messages: anything you send me through the contact form, by email or on WhatsApp.
- Website usage: basic technical information and cookies needed for the booking system and site to work.
Why I use it
- To manage your booking, take deposits and send confirmations and reminders.
- To carry out your treatment safely — for example, to avoid products you are allergic to or techniques that are not suitable for a health condition.
- To reply to your enquiries.
- To meet my legal, insurance and accounting obligations.
Legal basis
I use your booking and contact details to perform our contract (your booking) and for my legitimate interest in running my business. I process your consultation health information only with your explicit consent, which you give when you submit the consultation form. You can withdraw this consent at any time, but I may then be unable to provide some treatments safely.
Who I share it with
I do not sell your information. I only share it with the services I use to run my business: my website host (IONOS), my booking system, payment providers (Stripe, PayPal), email and WhatsApp. I may also share it if required by law or by my insurer in the event of a claim.
How long I keep it
I keep booking and consultation records for up to 3 years after your last appointment, as recommended for insurance purposes, and financial records for 6 years as required by HMRC. After that, I delete them securely.
Your rights
You have the right to access, correct or delete your information, to object to or restrict how I use it, and to withdraw consent. To make a request, email beautyspaserv@gmail.com. I will reply within one month.
If you are unhappy with how I handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Contact
Carmen Condrea, Wellness & Beauty Delivered
Email: beautyspaserv@gmail.com
Phone / WhatsApp: 07497 340386